DINING TERMS & CONDITIONS
All care is taken when catering for special requirements. It must be noted that within the premises we handle nuts, seafood, shellfish, sesame seed, wheat, flour, eggs, fungi and dairy products. Please note, olives may contain traces of pits. While we offer gluten free menu options, we are not a gluten free venue and there is the possibility of cross contamination. Customer requests will be catered for to the best of our ability, but the decision to consume a meal is the responsibility of the diner.
THE WEMBLEY MEMBERSHIP TERMS & CONDITIONS
- Membership is free.
- Members must agree to the member terms and conditions to receive member benefits.
- Membership is open to 18+ only and member ID/card is not transferrable.
- Member points may be accrued on purchases in The Wembley Hotel bar, bistro and bottle department, excluding the purchase of cigarettes.
- Member points may not be accrued or redeemed on functions and events.
- Membership ID must be advised at the commencement of every purchase. Points cannot be awarded after the sale is processed.
- Member points may be redeemed in The Wembley Hotel bar and bistro only. Member points may not be redeemed in our bottle department.
- Member points cannot be used in conjunction with any other offer or promotion.
- Member points are subject to expiration after 6 months.
- Member points cannot be exchanged for cash or any other rewards.
- Member points cannot be sold or transferred.
- Lost or stolen points are not the responsibility of The Wembley Hotel.
- Member benefits are valid for members only.
- Any member who deliberately mis-uses their ID/card or another membership will have it voided by management.
- Behaviour not adhering to our venue policies may result in cancellation of points and membership, without notice.
- Member benefits are subject to change without notice.
- In the event that the business is sold, members will be informed via email and given two weeks to spend any accrued points before the business changes hands. At the hand-over of the business to new owners, all remaining points will be deleted.
- Members must provide a valid email address and agree to receive emails from The Wembley Hotel.
REFUNDS
Wherever possible we will provide any refund you are eligible for back to the original method of payment. If we are not able to do this, we will provide you with a Wembley Hotel gift card to the value of your refund. The card will be valid for three years from the date of issue.
ENTERTAINMENT CARD TERMS & CONDITIONS
- Valid for Dine-In
- This offer may also be used when dining alone
- Entertainment’s dining offers are valid at all times throughout the year, except for a few days known as Optional Days. These days include: • All Official Australian Public Holidays • All Official New Zealand Public Holidays • Good Friday • Valentines Day • Mother’s Day • Father’s Day • Melbourne Cup Day. All other Entertainment Offers are valid at all times.
- The Entertainment card may not be used with any other offer.
PHOTOGRAPHY & VIDEO RECORDING
Photography and filming within the venue may be for personal use only. Filming of the venue itself and our staff is not permitted, without consent from management. We reserve the right to take photographs and film of patrons, which may be used in marketing and promotional material.
SECURITY
We reserve the right to use facial recognition technology for security purposes.
FATHER’S DAY BUFFET BREAKFAST
PREPAYMENT IS NON-REFUNDABLE WITHIN 7 DAYS OF THE EVENT.
MAXIMUM 90 MINUTE SEATING TIME.
LAST SEATING ENDS AT 11.30AM.
AFL GRAND FINAL EVENT
THIS EVENT IS STRICTLY 18+
Under 18’s (including infants) are not permitted,
for their own safety on this busy day.
TICKETS ARE NON-REFUNDABLE
Tickets cannot be refunded or exchanged after purchase.
NO PETS
Pets are not permitted,
for their own safety on this busy day.
BYO IS NOT PERMITTED
BYO food, drinks, furniture and umbrellas are not permitted.
RESPONSIBLE SERVICE OF ALCOHOL
As always, responsible service of alcohol applies.
Intoxicated individuals will not be served alcohol.
Individuals who arrive intoxicated will not be admitted.
Banking of drinks is not allowed.
COVID-19
If you are unwell with cold/flu symptoms, Covid-19 or waiting on tests, please do not enter.
Please use the hand sanitiser provided, on entry and as required.
Please respect social distancing where possible.
THANK YOU FOR RESPECING OUR TEAM AND ONE ANOTHER
Rudeness and abusive behaviour will not be tolerated.
WEMBLEY BEER + WINE FEST
THIS EVENT IS STRICTLY 18+
Under 18’s (including infants) are not permitted,
for their own safety on this busy day.
TICKETS ARE NON-REFUNDABLE
Tickets cannot be refunded or exchanged after purchase.
NO PETS
Pets are not permitted,
for their own safety on this busy day.
BYO IS NOT PERMITTED
BYO food, drinks, furniture and umbrellas are not permitted.
RESPONSIBLE SERVICE OF ALCOHOL
As always, responsible service of alcohol applies.
Intoxicated individuals will not be served alcohol.
Individuals who arrive intoxicated will not be admitted.
Banking of drinks is not allowed.
GENERAL SAFETY
If you are feeling unwell, please do not enter this venue.
THANK YOU FOR RESPECING OUR TEAM AND ONE ANOTHER
Rudeness and abusive behaviour will not be tolerated.
MELBOURNE CUP DAY
VIP SET MENU TICKETS ARE NON-REFUNDABLE
Tickets cannot be refunded or exchanged after purchase.
BYO IS NOT PERMITTED
BYO food, drinks, furniture and umbrellas are not permitted.
RESPONSIBLE SERVICE OF ALCOHOL
As always, responsible service of alcohol applies.
Intoxicated individuals will not be served alcohol.
Individuals who arrive intoxicated will not be admitted.
Banking of drinks is not allowed.
COVID-19
If you are unwell with cold/flu symptoms, Covid-19 or waiting on tests, please do not enter.
Please use the hand sanitiser provided, on entry and as required.
Please respect social distancing where possible.
THANK YOU FOR RESPECING OUR TEAM AND ONE ANOTHER
Rudeness and abusive behaviour will not be tolerated.
THE WEMBLEY HOTEL FOOTY TIPPING 2025
- Eligibility
1.1. The competition is only open to residents of Western Australia aged 18 years and over.
1.2. Participants must use the Fanzo Carlton Dry Tipping App to enter and submit their tips. - Competition Period
2.1. The competition runs for the duration of the 2025 AFL season.
2.2. The Wembley Hotel reserves the right to alter or extend the competition period at its discretion. - How to Enter
3.1. Participants must download and register via the Fanzo Carlton Dry Tipping App to join The Wembley Hotel’s official tipping competition.
3.2. All tips must be submitted before the designated cut-off time for each round as determined by the app.
3.3. Late entries or tips submitted after the deadline will not be accepted.
3.4. The Wembley Hotel is not responsible for any missed, incorrect, or incomplete tip submissions. - Scoring & Leaderboard
4.1. Scoring is determined based on the rules set within the Fanzo Carlton Dry Tipping App.
4.2. The competition leaderboard will be updated automatically via the app, and rankings are based on the total points accumulated throughout the season. - Prizes
5.1. Prizes will be awarded based on final leaderboard standings at the end of the competition.
5.2. The total prize pool will be determined by the number of participants in the competition and is subject to change.
5.3. The Wembley Hotel reserves the right to modify, substitute, or withdraw any prizes without notice.
5.4. Prizes are non-transferable and cannot be exchanged for cash or alternative rewards.
5.5. All prizes must be collected in person from The Wembley Hotel within 3 months.
5.6. The Wembley Hotel is not responsible for any unclaimed prizes. - General Conditions
6.1. By entering, participants agree to these Terms & Conditions and acknowledge that all decisions made by The Wembley Hotel are final.
6.2. The Wembley Hotel reserves the right to disqualify any participant suspected of tampering with the competition or violating these terms.
6.3. The Wembley Hotel is not responsible for technical issues, including app malfunctions, network failures, or incorrect submissions.
6.4. The Wembley Hotel reserves the right to amend these Terms & Conditions at any time without prior notice. - Privacy & Use of Data
7.1. By entering the competition, participants consent to The Wembley Hotel using their name and/or image for promotional purposes.
7.2. Personal data collected will be used solely for the administration of the competition and will not be shared with third parties, except as required for the competition’s execution and with competition partner, Fanso.
For any questions or further information, please contact The Wembley Hotel management.
FERMENT BAR
Treat Ferment gift cards like cash. Ferment will not be held responsible for defaced, mutilated, altered, lost, or stolen cards, and they will not be replaced, refunded, or redeemed.
Cards are only redeemable at Ferment’s PourMyBeer system and cannot be used for over-the-bar purchases such as food, spirits, wine, or other non-PourMyBeer transactions.
Cards are not redeemable for cash and cannot be resold.
Cards will expire 1 years from the date of issuance, and any remaining balance will be forfeited after the expiration date.
Cards are not refundable. However, any remaining balance can be used on another day (within 1 years) if applicable.
Patrons are responsible for all transactions made using their gift cards.
Card credit is redeemable only at Ferment, and is not valid at any other participating venues.
ADDITIONAL TERMS & CONDITIONS
Website Use & User Conduct
By accessing or using this Website, you agree that you will not:
- Disrupt or interfere with the Website, its servers, systems, or other users’ experience;
- Use automated devices or manual processes to copy, monitor, or extract Website content without prior written consent;
- Take any action that imposes an unreasonable load on the Website’s infrastructure;
- Attempt to reverse-engineer or discover the Website’s source code or software;
- Use the Website to violate any laws, infringe intellectual property rights, or distribute any viruses or harmful material;
- Attempt to gain unauthorised access to restricted areas of the Website; or
- Post, transmit, or upload any defamatory, offensive, or inappropriate content.
You must comply with all local, state, and federal laws when using this Website. The Wembley Hotel reserves the right to restrict or terminate access if misuse or unlawful activity is detected.
Passwords and Security
If you are issued a password or login details to access certain parts of the Website, you are responsible for keeping those details secure.
You are liable for all activity conducted under your login credentials, whether authorised by you or not.
Indemnity
You agree to indemnify and hold harmless The Wembley Hotel, its owners, officers, employees, and agents from and against any claims, losses, damages, or expenses arising out of your use of the Website, breach of these Terms, or violation of any rights of third parties.
Intellectual Property
All material on this Website — including but not limited to logos, photographs, designs, graphics, text, and layout — is owned or licensed by The Wembley Hotel and is protected by copyright, trademark, and other intellectual property laws.
You may view and print content for personal, non-commercial use only. You must not reproduce, republish, distribute, display, or transmit any part of this Website without prior written consent.
Submissions and Feedback
Any material, feedback, ideas, or suggestions submitted through this Website become the property of The Wembley Hotel unless stated otherwise.
Such submissions are considered non-confidential and may be used by The Wembley Hotel for any purpose without acknowledgment or compensation.
Third-Party Links
This Website may contain links to external websites for your convenience. The Wembley Hotel does not control or endorse these websites and is not responsible for their content, accuracy, or operation.
Accessing third-party websites is at your own risk and subject to their own terms and conditions.
You must not create a link to this Website from another website without prior written consent from The Wembley Hotel.
Limitation of Liability
While The Wembley Hotel takes reasonable care in maintaining this Website, it does not warrant that the information provided is accurate, complete, or current at all times.
The Website and its contents are provided “as is” and “as available.”
To the maximum extent permitted by law, The Wembley Hotel excludes all liability for any loss, damage, or expense (including indirect or consequential loss) arising from:
- Your use or inability to use the Website;
- Any errors, omissions, or inaccuracies on the Website; or
- Any interruption, virus, or technical issue affecting access.
Where liability cannot be excluded, The Wembley Hotel’s total liability is limited to, at its discretion:
- Replacing or repairing goods;
- Reimbursing the cost of repair or replacement;
- Re-supplying services; or
- Reimbursing the cost of re-supplying services.
Termination and Suspension
The Wembley Hotel reserves the right to modify, suspend, or discontinue any part of the Website or its services at any time without notice.
Provisions relating to ownership, indemnity, and limitation of liability will survive termination.
Waiver
Any failure by The Wembley Hotel to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.
Privacy Policy
This site is owned and operated by The Wembley Hotel (“The Wembley Hotel”, “we”, “us”, or “our”). Your privacy is of the utmost importance to us. At The Wembley Hotel, we are committed to making your experience safe, enjoyable, and trustworthy.
Our Privacy Policy explains how we collect, use, disclose, and protect your personal information. It also demonstrates our commitment to handling your information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Our Commitment
We respect your right to privacy and want you to feel confident when dealing with us. This includes when you use our website, visit our venue, make a booking, or engage with us online. We understand that you care about how your personal information is used, and we are transparent about our practices.
Your Consent
By using this site, our social media channels, visiting our venue, or providing personal information to us, you consent to our collection and use of your personal information in accordance with this Privacy Policy and applicable privacy laws.
If we make changes to this Privacy Policy, we will post the updated version on this page so you are always aware of our current practices.
What Is Personal Information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form or not.
How We Collect Personal Information
We may collect your personal information in several ways, including:
Visiting Our Website
When you visit our website, we may automatically collect information from your device or browser such as your IP address, browser type, operating system, referring website, and usage data. This may also include information gathered through cookies or similar technologies.
Information You Provide
We collect information that you voluntarily provide, including when you:
- Make a booking or enquiry (in person, online, or by phone);
- Subscribe to our newsletter or marketing communications;
- Enter a competition or promotion;
- Communicate with us through email, social media, or feedback forms; or
- Participate in events, loyalty programs, or surveys.
Video Surveillance
To ensure the safety of our patrons and staff, The Wembley Hotel operates CCTV and other security monitoring systems within and around the venue. Video and audio recordings may be retained for at least 28 days, or longer where required for investigations, compliance, or legal reasons.
Third-Party Information
We may receive your personal information from third-party service providers such as booking systems, event partners, ticketing services, marketing platforms, payment processors, or social media networks. These third parties may collect information under their own privacy policies.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and analyse site performance. Cookies may collect anonymous information such as pages visited, time spent on the site, and referring websites.
You may disable cookies through your browser settings, but this may affect website functionality.
What Types of Personal Information We Collect
The personal information we may collect includes:
- Your name, date of birth, contact details (phone number, email, address);
- Payment information (processed securely);
- Booking or event details;
- Preferences and feedback;
- Social media information, including posts or photos relating to our venue;
- Identification information for age verification or security purposes;
- CCTV recordings or ID scans (where required by law).
Photography and Filming
From time to time, The Wembley Hotel may capture photography or video content within the venue for promotional purposes. These images may appear on our website, social media platforms, or marketing materials. If you prefer not to be photographed or filmed, please advise our staff or the photographer at the time.
User-Generated Content (UGC)
By posting comments, images, reviews, or other material (“User Generated Content”) on our website or social media channels, you grant The Wembley Hotel a non-exclusive, royalty-free, perpetual licence to use, reproduce, publish, and display such content for marketing or promotional purposes.
How We Use Personal Information
We may use your personal information to:
- Operate and improve our website, services, and customer experience;
- Manage bookings, reservations, and event enquiries;
- Communicate with you about your bookings, enquiries, or feedback;
- Process payments and maintain internal records;
- Send updates, offers, and marketing communications (where you have consented);
- Ensure the security and safety of our venue;
- Comply with legal and regulatory obligations;
- Conduct research, analysis, and promotional activities.
Direct Marketing
We may send you marketing communications about events, promotions, and updates relating to The Wembley Hotel if you have provided consent.
You can opt out of receiving marketing emails at any time by clicking “unsubscribe” in the email or contacting us at functions@thewembleyhotel.com.au.
Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers such as IT, marketing, booking, event, and security contractors;
- Event partners, promoters, and suppliers engaged for functions or entertainment;
- Payment processors and financial institutions;
- Regulatory and law enforcement authorities, where required by law.
All third parties we engage are required to handle your information in accordance with Australian privacy laws and this Privacy Policy.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.
This includes using secure systems, restricted access, and appropriate physical and electronic safeguards.
However, no system is completely secure, and we cannot guarantee absolute protection.
Third-Party Links
Our website may contain links to external sites operated by third parties. These sites are not controlled by The Wembley Hotel, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.
Retention of Personal Information
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at functions@thewembleyhotel.com.au.
We will respond to your request within a reasonable time. In limited cases permitted by law, we may refuse access or correction, and if so, we will provide you with written reasons.
Privacy Laws We Comply With
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you believe your privacy rights have been breached, you can contact us using the details below, or contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
The Wembley Hotel
Email: functions@thewembleyhotel.com.au
WEMBLEY CORKAGE
- Availability
Corkage is available Wednesday to Sunday only.
Corkage is not available during private functions or special events.
Corkage applies only to bottles purchased from Bottle Department within The Wembley Hotel.
Management reserves the right to amend, suspend, or withdraw corkage at any time without notice.
- Payment & Bottle Identification
Corkage fees must be paid in full at the time of purchase.
A Ferment sticker will be applied to each bottle upon purchase, clearly showing the date and month.
The sticker must remain intact and visible on the neck of the bottle while on the premises.
- Corkage Fees
Bottles valued up to $50 incur a $15 corkage fee.
Bottles valued over $50 incur a fee equal to 30% of the purchase price.
Fees are charged per bottle and may be reviewed or updated at management’s discretion.
- Eligible Products
Corkage applies to the following product types purchased from Bottle Department:
All wines
Large-format or “big” beers
Casks, bulk wine containers, and other non-eligible formats are not permitted for corkage.
- Service Process
Guests must access Ferment via outside doors when sliders are closed.
Once payment is complete, Bottle Department staff will pass the purchased bottle to Ferment staff for service.
Ferment staff will remove the cap, retain it behind the bar, and either:
Deliver the bottle to the guest’s table, or
Cork the bottle for table service as appropriate.
Guests are not permitted to open or serve their own bottles under any circumstance.
Staff will promote responsible drinking and encourage premium product selections where possible.
- Consumption Limits
A maximum of one (1) bottle per two (2) guests may be opened or consumed at a time.
Additional bottles may only be purchased once the previous bottle is finished and subject to staff approval.
All consumption must comply with Responsible Service of Alcohol (RSA) requirements.
- Takeaway Policy
Guests may take unfinished bottles home provided:
The bottle is resealed with its original lid, and
It is placed in a paper bag supplied by staff.
Takeaway bottles are only permitted to be taken by the original purchaser.
If a guest is deemed intoxicated, the bottle cannot be removed from the premises.
It may instead be collected by the purchaser the following day during trading hours.
- Responsible Service & Management Rights
Both Bottle Department and Ferment operate under strict Responsible Service of Alcohol (RSA) standards.
Staff reserve the right to refuse corkage, alcohol service, or takeaway privileges to any guest at their discretion.
Service will be refused if a guest appears intoxicated, disorderly, or in breach of these Terms & Conditions.
Guests must follow all directions from staff regarding responsible service and conduct while on the premises.
The Wembley Hotel reserves the right to modify or withdraw this service at any time without prior notice.
- Liability & Acceptance
The Wembley Hotel accepts no responsibility or liability for any loss, damage, injury, or incident resulting from alcohol misuse or breach of these terms.
Guests are responsible for their own behaviour and compliance with relevant laws.
By purchasing, consuming, or taking alcohol under this corkage program, guests acknowledge and accept these Terms & Conditions in full.
Santas Local – 9 Days of Christmas
Wembley Hotel | 16–24 December 2025
To redeem each daily offer, simply show our Instagram or Facebook Story for that day at the bar.
Terms & Conditions (External)
Offer is valid only on the specific date listed.
Guests must show the official Wembley Hotel Instagram or Facebook Story from that same day to redeem.
Offers cannot be used with bar tabs.
Not valid in Ferment Bar.
No substitutions.
Standard RSA rules apply.
Daily Offers
Tue 16 Dec – $10 Innate Pints
Baby Juice Session Hazy, Heirloom Czech Pils, The Juice IPA.
Wed 17 Dec – $10 Christmas Spritz
Brown Brothers Blood Orange Spritz with orange.
Thu 18 Dec – $8 House Wines
Miles From Nowhere wines (SBS, Chardonnay, Rosé, Cab Merlot, Shiraz) and Folklore Sparkling.
Fri 19 Dec – $15 Espresso Martini
Limit 1 per person.
Sat 20 Dec – $30 Double Cheeseburger & Pint
Core range pints under $15.
Excluded pizzas: Burrata, The Saffron, Supreme.
Sun 21 Dec – $13 Lychee Martini
Mon 22 Dec – $40 Pizza & 2 Pints
Core range pints under $15.
Excluded pizzas: Burrata, The Saffron, Supreme.
Tue 23 Dec – $10 Fox Friday Pints
Mid-Strength Lager, On the Outer IPA, Poolside Etiquette IPA.
Wed 24 Dec – $10 Christmas Spritz
Wembley Toppers – Terms & Conditions
Wembley Toppers are dehydrated fruit garnishes, sold as-is and intended for use in drinks or as a cocktail garnish.
Products may vary in size, shape, colour, and appearance due to the natural variations of fresh fruit.
All toppers are food-safe, but guests with dietary requirements or allergies should check ingredients before purchase.
Once purchased, toppers are non-refundable unless the product is faulty as per Australian Consumer Law.
Store in a cool, dry place, away from moisture.
Not for resale without written permission from Wembley Hotel.
Wembley Hotel is not liable for improper storage or misuse of the product after purchase.
While we do our best to maintain consistency, limited quantities and seasonal availability may apply.
The Wembley Hotel (TWH) – Gift Card Offer T&Cs
10% Off Gift Cards Boxing Day Sale – Use Code: TWH10
Terms & Conditions:
- Offer valid on gift cards purchased between 26/12/2025 and 11/01/2026.
- Enter code TWH10 at the time of purchase to receive 10% off.
- Offer cannot be combined with any other promotions, discounts, or offers.
- Gift cards are valid for use at The Wembley Hotel only.
- Offer valid until 11/01/2026.
- The Wembley Hotel reserves the right to modify or cancel this promotion at any time.